Case study on Management of Teams of company -MyAssignmenthelp.com

Question: Discuss about theCase study on Management of Teams. Answer: Introduction An IT company has a team of ten members, who work for extremely long hours. Clients who give the projects to this team are from worldwide and this is the reason the employees have to work and make calls even at 2am (Robbins Judge, 2012). The management supervisor of the team has found out that out of the ten employees, four employees are planning to leave the organization and join a rival organization. It is found out that these employees need a hike in their salary. However, due to the budget issues, it is not possible to provide a salary hike to all four of them. The report outlines a brief discussion on the case study on management of a team. The report answers few questions like how interpersonal skills can be used by the management for motivating the team. The report further describes about the two self-management techniques and a customer-relationship management strategy. It also contains two skills of critical thinking and two factors of computational thinking. Discussion Interpersonal Skills and Self-Management Techniques The skills that have the capability to interact and communicate perfectly with other people are known as interpersonal skills. These skills are extremely important for all individuals (Koprowska, 2014). There are several interpersonal skills. However, two skills that would be needed for the management of this case study are the integrity and communication. The description of these skills is as follows: Integrity: The management supervisor of a particular team is responsible for the trust and collaboration within the team (Cheruvelil et al., 2014). The four members of the team are planning to leave the organization. Integrity normally means the honesty and the ability to create a better relationship. It encourages collaboration and the information sharing is facilitated. The management should integrate the entire team. Integrity even provides enormous emotional intelligence. Communication: This is the most important skill required for the management of this team. The management should clearly communicate with those four members. Speaking to someone always clarifies the problem (Koprowska, 2014). The management can solve the problem by communicating with them. The self-management techniques help to keep a team together. The two self-management techniques that can keep this team together are the reality check and disclosure. Reality Check: This technique involves of getting out of the emotional reaction and of giving stress on problems. There are various forms of reality check like using logic, reframing and seeking other perspectives (Cheruvelil et al., 2014). These forms are utilized for worry, anger, grief and sadness. The team members are sad and to some extent angry with the management. Therefore, this would be helpful. Disclosure: When a person is upset on someone or is not happy with someone, the reason should be disclosed immediately (Solove, 2012). This self-management technique will keep all the team members together. Customer-Relationship Management Strategy Customer-Relationship Management is utilized by organizations to maintain their relationship with the customers. This is done by satisfying the customers and fulfilling their demands completely (Wang Feng, 2012). There are various strategies that are used in customer-relationship management. Customer-Relationship management will also be helpful for this particular case study. It should be kept in mind that the lack of motivation in team members should not affect the overall business and the customers (Kumar Reinartz, 2012). Few steps are to be followed before any customer-relation management. The steps for the customer-relationship management for this organization are as follows: a) Setting of Destination: This is the first and the foremost step of CRM. The destination should be clear for the business. b) Prioritize Customers: No matter what happens with the business, the priority should always be the customers (Nguyen Mutum, 2012). The lack of motivation within the employees should not affect the customers. c) Communicate with Employees: There should not be any kind of communication gap between the organization and the customers. d) Change is everything: There should be a constant up gradation in the methodologies of the business. e) Evaluate and Improve: The management of the organization should evaluate and find out the loopholes in their strategy (Wang Feng, 2012). The major loophole for this organization is the lack of motivation in the business. They should focus and improve their strategies. The above-mentioned plan would be helpful and useful for the organization to maintain and improve their customer relationship management. Computational Thinking The process of thinking for formulation of any problem and expression of the solutions in a specific manner that any machine or human being can carry out the problem and solution easily is known as computational thinking (Brennan Resnick, 2012). There are several factors of computational thinking for solving management problems. The four members of the team are planning to leave the organization for the excess working hours and no hike in the salary (Robbins Judge, 2012). The management wants them to stay by applying several strategies. The two factors of computational thinking that should be applied to solve the problem of the leaving of the employees are as follows: a) Logical Reasoning: This is the procedure of utilizing the different steps of methodology, which are done on the basis of mathematical processes and several statements for drawing a conclusion (Aho, 2012). This logical reasoning would help the management to understand the problem of the employees and might be able to stop them from leaving the organization. b) Decomposition: The word decomposition literally means to break down into several parts. The problem should be broken down into smaller parts for better management. This breaking down of the problem would solve the problem easily and smoothly (Brennan Resnick, 2012). The management should break the team into smaller parts so that every smaller part should have a managing body to communicate with them. Critical Thinking The analysis and assessment of a particular problem to make a judgment on that problem is known as critical thinking. This is done to understand the problem completely and finally come out with a judgment (McPeck, 2016). There are several skills that are required for critical thinking. The two skills required for this particular case study are as follows: a) Interpretation: This particular skill helps to get into conclusions on the basis of the information provided (Jackson, 2015). The management of the team should focus on the information that is already provided. Here the information available is that four members are planning to move to a rival organization and they need either shorter working hours or a hike in salary. b) Problem Solving: This is the second most important skill required for critical thinking in this organization (Jackson, 2015). Any problem can be easily solved with the problem solving skill of critical thinking. They should solve the problem with the skill of problem solving. The two ways to motivate the unhappy team members in the organization are as follows: a) Breaking into Groups: Since the issue is the long working hours. The team can be broken into smaller groups so that everyone does not have to work for long works (Robbins Judge, 2012). Rather here should be a flexible working schedule for all the employees. This will help the organization in attending the clients 24*7 and the employees would also be happy. b) Empower Them: Since the company is unable to provide them extra money, they should empower the employees (Shin et al., 2012). This will make them feel important and they will work more for the organization. The above-mentioned two ways would be helpful for the organization for stopping the employees from leaving the team. Conclusion Therefore, from the above discussion it can be concluded that, an IT company has a team of ten members, who work for extremely long hours. Clients who give the projects to this team are from worldwide and this is the reason the employees have to work and make calls even at 2am. This is creating a tremendous reverse motivation for the team as they are becoming tired. The management supervisor of the team has found out that out of the ten employees, four employees are planning to leave the organization and join a rival organization. However, they are unable to increase the salary due to budget issues. The above report provides a brief description on the self-management techniques and interpersonal skills. The report also helps to understand a customer-relationship management plan for the team. The report further gives a detailed description on the two factors of computational factors and two skill of critical thinking for the problem of the team members. It also provides two ways for m otivating the unhappy team members. References Aho, A. V. (2012). 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